Senior AWS Ops & Support Engineer
Massive career growth and project exposure await you!
Cloud-Bridge are a fast-paced start-up specialising in the delivery of technical professional services for the public cloud – primarily Amazon Web Services (AWS).
We want to change the way that people look at and use cloud services as we believe that any organisation from small start-ups to large multinationals can unleash the power of these services to improve their business.
We work with IT Services providers and enable them to identify opportunities for their customers looking at public cloud solutions. We work seamlessly with their sales and technical teams to scope the opportunities before working with their customers to implement effective technical solutions.
We are looking for a person who can lead by example, is excellent at engaging with customers in regard to helping them solve their issues and working as a part of our team of engineers, spreading their knowledge and contributing to improve the efficiency of the company.
We have established ourselves as a sociable and approachable company whether this is internally or at external / customer events so the ideal candidate should be both technically confident and sociably comfortable in front of people.
Role Key Objectives
- Be part of the company operational and support department helping deliver service excellence to customers and internal teams.
- Engage with the customer and internal teams to present and deliver technical answers and solutions to problems.
- Understand and deliver all technical aspects of the provided service offerings and work to become an SME in various technologies.
- Produce technical FAQ’s and reference documents.
- Investigate and implement automation, time-saving/efficiency tools and improvement approaches where possible.
- Adhere to Cloud-Bridge’s Policies, Procedures, and Values.
- Report on progress to internal and customer stakeholders
Essential Skills
- Demonstrable AWS cloud engineer and implementation experience
- Understanding of cloud services and infrastructure components (IAAS/PAAS)
- Solid technical troubleshooting skills
- Excellent documentation skills across technical and operational process areas
- Strong time and task management with the ability to manage multiple simultaneous tasks
- Strong interpersonal skills with experience in a customer-facing role
- An engaging and 'can do' attitude.
- Willingness to learn on the job.
Desirable Skills
- At least 2 years of extensive background using AWS services
- Current valid AWS Associate, Professional or Speciality certifications
- Backup and disaster recovery experience to and/or within the cloud
- Hands-on experience and knowledge on infrastructure as code (IaC) like Terraform and Cloud Formation
- Operating system expertise on both Windows and Linux (CentoS, Ubuntu, Red Hat, Amzn Linux, etc.)
- Ability to create scripts based on the following scripting languages (at least 1) - Shell, Python
- Understanding of CI/CD pipelines, automations and containerization technologies (Docker, Kubernetes, etc.)
- Exposure to other cloud environments such as Azure, Google Cloud Platform or private clouds
- Experience working within an IT Services or Managed Services provider
Benefits Overview
- 25 Days Paid Time-off
- Birthday Leave
- Company Bonus Scheme
- Flexible Working
- Early Friday Finish (Monthly)
- Company Laptop and Peripherals
- Company Sabbatical Scheme
- Personalised Training & Development Plan
- Annual Wellness Allowance
- Company Events
- Private Health Insurance (Depending on length of service)
- Wellbeing Support
- Mental Health Champions
- Calm App Subscription
- Volunteer Days
Email us at: recruitment@cloud-bridge.co.uk
Check our Career site: http://careers.cloud-bridge.co.uk
FOLLOW US ON OUR SOCIALS:
LinkedIn: https://www.linkedin.com/company/cloud-bridge/
Facebook: https://www.facebook.com/cloudbridgetechnologies
Instagram: https://www.instagram.com/cloud_bridge_tech/?hl=en
Join us and be a part of our growing team!
- Department
- Operations
- Role
- AWS Operations & Support Engineer
- Locations
- Philippines - Manila, Remote - Philippines, Remote - UK, Marlow HQ Office, London Office, Edinburgh Office, Manchester Office
About Cloud Bridge
Cloud Bridge are a fast-paced company specialising in the optimisation and delivery of professional services and managed services around all aspects of Public Cloud solutions with a specific focus on AWS.
We want to change the way people look at and use Public Cloud services as we believe any organisation from small start-ups to large multinationals can unleash the power of these services to improve their business efficiency.
Senior AWS Ops & Support Engineer
Massive career growth and project exposure await you!
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