At Cloud Bridge, we transform how businesses use Cloud Services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock the full potential of the Public Cloud.

Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in South Africa and Dubai, a strong presence in the Philippines, and our HQ in the UK.

We’ve managed hundreds of cloud migrations, architectural projects, cost optimisations, and support services for a diverse range of customers, from start-ups to public sector organisations.

As an AWS Premium Partner, we enhance IT experiences for clients across various sectors. If you're ready to make a difference and join an exciting journey with Cloud Bridge and AWS, we want to hear from you.

We are looking for a person who can lead by example and is excellent at engaging in a customer-centric model. In this role, you will be responsible for providing technical support, troubleshooting cloud-based infrastructure, and ensuring optimal performance and availability of systems hosted on AWS. You will work closely with internal teams and customers to resolve complex cloud issues and contribute to ongoing improvements in their cloud architecture.

You will work as a part of our team of engineers, spreading knowledge and contributing to improving the efficiency of the company, whilst delivering a high level of customer satisfaction.

We have established ourselves as a sociable and approachable company whether this is internally or at external / customer events so the ideal candidate should be both technically confident and sociably comfortable in front of people.

Key Responsibilities

• Be part of the Managed Services department helping deliver service excellence to customers and internal teams.
• Provide technical support for AWS infrastructure and services (EC2, S3, RDS, VPC, Lambda, CloudFormation, IAM, etc).
• Serve as a technical expert on Google Cloud services (e.g., Compute Engine, GKE, Cloud Run, BigQuery, Cloud Storage, VPC, IAM).

• Work with tools like gcloud CLI, Terraform, Kubernetes, and Stackdriver (Cloud Monitoring/Logging).

• Troubleshoot system and network issues in real-time and provide resolutions in accordance with SLAs.

• Monitor system performance and availability using AWS / GCP native and 3^rd party tools.
• Collaborate with DevOps, Development, and Security teams to implement best practices and maintain a secure, scalable cloud environment.
• Assist in provisioning, configuring, and maintaining cloud resources using Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation.
• Analyse system logs and identify potential issues or bottlenecks.
• Participate in on-call rotations and incident response as needed.
• Assist in incident response, root cause analysis (RCA), and post-mortems.
• Escalate complex technical issues to engineering or product teams as needed, ensuring timely resolution.
• Understand and deliver all technical aspects of the provided service offerings and work to become an SME in various technologies.
• Contribute to knowledge base articles, runbooks, and internal documentation for future support efficiency.
• Produce technical FAQ’s and reference documents.
• Help implement monitoring, alerting, and automation strategies to improve platform reliability.
• Investigate and implement patching, automation, timesaving / efficiency tools and improvement approaches where possible.
• Adhere to Cloud-Bridge’s Policies, Procedures, and Values.
• Report on progress to internal and customer stakeholders

Essential Skills

• Experience of working in a support-based/operations role utilizing a public cloud environment
• Demonstrable AWS and GCP skills across a depth of services.
• Understanding of cloud services and infrastructure components (IAAS/PAAS)
• Solid technical troubleshooting skills
• Excellent documentation skills across technical and operational process areas
• Strong time and task management with the ability to manage multiple simultaneous tasks
• Strong interpersonal skills with experience in a customer-facing role
• An engaging and 'can do' attitude.
• Willingness to learn on the job.
• Willingness to work shift patterns.
• Willingness to work in Cloud Bridge offices.
• Willingness to participate in on-call rotas.

Desirables

• At least 2 years of extensive background using AWS / GCP services
• Backup and disaster recovery experience to and/or within the cloud
• Hands-on experience and knowledge on infrastructure as code (IaC) like Terraform and Cloud Formation

• Operating system expertise on both Windows and Linux (CentoS, Ubuntu, Red Hat, Amzn Linux, etc.)
• Ability to create scripts based on the following scripting languages (at least 1) - Shell, Python
• Understanding of CI/CD pipelines, automations and containerization technologies (Docker, Kubernetes, etc.)
• Exposure to other cloud environments such as Azure or private clouds
• Experience working within an IT Services or Managed Services provider

• Current valid AWS Associate, Professional or Specialty certifications

Benefits Overview

• 25 Days Paid Time-off
• Birthday Leave
• Company Bonus Scheme
• Flexible Working
• Early Friday Finish (Monthly)
• Company Laptop and Peripherals
• Company Sabbatical Scheme
• Personalised Training & Development Plan
• Annual Wellness Allowance
• Company Events
• Wellbeing support
• Mental Health Champions