Join a UK-based tech-driven company at the forefront of financial data innovation. We're looking for a skilled Application Support Analyst in the Philippines.

Role Responsibilities:

• Proactive management of business-critical real-time reporting systems, identifying issues and potential problem areas.
• Interact with various internal IT support functions: Infrastructure, Development, Quality Assurance, Operations, external IT department and 3rd party vendors to troubleshoot and resolve complex incidents.
• Work with Business Regulatory Support and other Support Teams to identify areas of development.
• Contribute to the further direction of the technology for the Cloud Support Team.an
  
  

Experience / Competences:

Essential Criteria

• Degree or equivalent industry experience;
• Experience of supporting business critical front/mid office applications;
• Experience of working in an ITIL environment (ideally with ITIL certification);
• Good understanding of Amazon Web Services;
• Good understanding of Windows and Linux servers;
  
  

Competencies

• Strong organisational skills and ability to successfully manage multiple tasks;
• Ability to build effective relationships with business users;
• Excellent troubleshooting and problem-solving skills;
• Excellent written and verbal communication skills, with ability to manage client communications and their expectations;
• Take ownership and is personally accountable;
• Energetic, enthusiastic and flexible;
• Ability and appetite to develop new skills and understand new technology as required;
  
  

Desirable criteria

• Knowledge of web servers: IIS / Apache Tomcat / Nginx
• Knowledge of key technology: MarkLogic, XQuery, NoSQL, Ansible, Java, C#
• Knowledge of Kibana, Grafana, AppDynamics, ServiceNow Experience of cloud technology: AWS or Azure;
• Experience with Continuous Integration and Continuous Deployment - (Github, Nexus, Team City, CloudBees or Jenkins);