Join a UK-based tech-driven company at the forefront of financial data innovation. We're looking to fill a role for our client seeking for a multi-disciplined Service Control Centre Team Lead Engineer to join a global IT operations team.

Job Summary:
This role is critical in ensuring high availability and performance of our enterprise systems and services. The ideal candidate will have a solid foundation in Linux, Windows, cloud platforms (AWS, Azure, GCP), and network protocols, with a proven track record of leading support teams in dynamic, high-pressure environments.

The role operates within a follow-the-sun model, working across a rotating three-shift schedule to provide 24/7 support coverage alongside global peers.

Exposure to enterprise applications such as ERP, CRM, and Real-Time Market Data services will be a significant advantage.

Key Responsibilities:

• Lead and mentor a team of operation support engineers across multiple shifts.
• Act as the escalation point for critical incidents and drive resolution efforts across teams.
• Monitor infrastructure, applications, and services to ensure availability, reliability, and performance.
• Troubleshoot and resolve issues across Linux/Windows OS, network layers, and cloud platforms (AWS, GCP, Azure).
• Collaborate with internal engineering and development teams for incident resolution and root cause analysis.
• Implement and maintain operational processes, runbooks, and SOPs for efficient support.
• Oversee shift handovers and maintain consistent communication across time zones.
• Continuously improve monitoring, automation, and support processes.
• Provide operational support for enterprise tools such as ERP, CRM systems, and Real-Time Market Data services.
• Collaborate with global teams to ensure consistent service delivery across all regions under the follow-the-sun model.
• Conduct incident management, root cause analysis, and implement corrective actions to prevent recurrence.
• Maintain and update knowledge base and technical documentation for internal use.
• Ensure compliance with internal security policies and industry best practices.
• Participate in shift rotation, including weekends and holidays, as part of the 24/7 support model.
  
  

Qualifications & Skills Required:

• 5+ years in an IT Operations or Support role, with at least 1–2 years in a leadership capacity.
• Strong experience in Linux and Windows OS troubleshooting.
• Good understanding of network protocols (TCP/IP, DNS, HTTP/S, FTP, etc.).
• Hands-on experience with one or more cloud platforms – AWS, GCP, Azure.
• Exposure to monitoring, logging, and incident management tools (e.g., Prometheus, Grafana, Splunk, PagerDuty, etc.).
• Proven ability to handle high-pressure incidents and coordinate response efforts.
• Familiarity with supporting ERP and CRM systems (e.g., WorkDay, SAP, Oracle, Salesforce) is a significant advantage.
• Experience with market data services (e.g., Bloomberg, Refinitiv, ICE) is a strong plus.
  
  

Desirable Skills (not mandatory):

• AWS Certified Cloud Practitioner / Associate-level certifications
• Microsoft Azure Fundamentals / Associate
• CompTIA Network+ / Linux+
• Scripting or automation skills (Bash, Python, PowerShell, etc.).
• ITIL Foundation
  
  

Shift Details:

• This role is part of a 24/7 follow-the-sun support model, requiring participants in a three-shift rotation that ensures global coverage. Flexibility to work night shifts, weekends, and public holidays is essential.
  
  

Client Focused

• Personable and engaging
• Communicates effectively and efficiently to internal and external stakeholders
• Build relationships and networks with both internally and externally wherever possible
• Demonstrates strong customer focus
• Demonstrates ability to work effectively with others
• Constructively handles disagreements to reach a resolution
• Ability to work with diverse groups/ personalities
  
  

Innovative

• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights
• Seeks opportunities for improvements
• Handles situations and problems with innovation and creativity
  
  

Dynamic & Competitive

• Demonstrates high levels of energy in seeking out and achieving new goals
• Goes that “extra mile”
• Is a self-starter
• Shows evidence of being comfortable working in fast paced or pressured environments
• Enjoys a challenge and is able to escalate
• Does not give up easily
  
  

Open & Communicative

• Adapts communication style to suit audience
• Projects personal credibility
• Interacts confidently without being overbearing
• Ability to work effectively in a high pressure environment
• Keeps emotions under control in difficult situations
• Handles criticism constructively
  
  

Professional Integrity

• Able to demonstrate honesty, integrity and professionalism
• Promotes loyalty to the company and its principles
• Works ethically and shows respect for both professional and company values