This is a hands-on role suited to someone who enjoys working across live production environments, while also building and improving the systems that run them.

Customer-Aligned Engineering Model

This role operates within our customer-aligned engineering model, where you will be primarily aligned to a specific customer account.

• Act as a dedicated technical point of contact for the customer’s AWS environment

• Develop a deep understanding of their architecture, workloads, and business priorities

• Take ownership of the stability, optimisation, and continuous improvement of their platform

• Work closely with customer stakeholders to deliver ongoing value and technical guidance

While aligned to a customer, you will remain part of the wider Cloud Bridge engineering team, benefiting from:

• Shared knowledge, tooling, and best practices

• Access to subject matter experts across cloud, security, and DevOps

• Collaboration on complex challenges and cross-customer initiatives

• Ongoing support, training, and development

This model combines the ownership of an embedded engineer with the strength of a highly skilled AWS partner team.

Key Responsibilities

Cloud Operations & Support

• Provide advanced technical support for AWS infrastructure (EC2, S3, RDS, VPC, IAM, Lambda, etc.)

• Troubleshoot system, application, and network issues in line with SLAs

• Monitor platform performance and availability using CloudWatch and observability tooling

• Contribute to post-incident reviews and continuous improvement

DevOps & Platform Engineering

• Design, implement, and maintain Infrastructure as Code using Terraform and/or AWS CloudFormation

• Build and manage CI/CD pipelines (e.g. GitHub Actions, GitOps workflows)

• Support and operate containerised environments using Docker and Kubernetes (EKS)

• Implement deployment strategies and improve release processes

• Automate operational tasks to improve efficiency and reduce manual intervention

Cloud Architecture & Engineering

• Manage AWS environments across multiple accounts, including networking, compute, storage, and databases

• Support modern AWS architectures including Landing Zones, multi-account strategies, and Transit Gateway

• Maintain and optimise services such as RDS/Aurora, backups, and performance tuning

• Collaborate with development teams to ensure scalable and resilient application deployments

Security & Compliance

• Embed security best practices across infrastructure and delivery pipelines

• Implement and manage security tooling (e.g. vulnerability scanning, container/image security)

• Apply principles such as least privilege, encryption, and secrets management

• Support compliance and audit requirements where applicable

Documentation & Continuous Improvement

• Create and maintain runbooks, knowledge base articles, and technical documentation

• Identify opportunities for automation and service improvement

• Contribute to internal tooling, frameworks, and reusable patterns

Essential Skills

• Strong experience working with AWS services (EKS, EC2, RDS/Aurora, S3, IAM, VPC, CloudWatch)

• Hands-on experience with Infrastructure as Code (Terraform or CloudFormation)

• Experience with CI/CD pipelines and DevOps workflows

• Solid understanding of containerisation and Kubernetes (EKS preferred)

• Strong troubleshooting skills across cloud infrastructure and applications

• Experience with scripting (Python, Bash, or similar)

• Understanding of AWS networking concepts (VPC, routing, load balancing)

• Knowledge of security best practices (IAM, encryption, secrets management)

• Experience working in a customer-facing or managed services environment

• Excellent documentation and communication skills

Desirable Skills

• Experience with GitOps tools (e.g. ArgoCD, Flux)

• Exposure to observability stacks (Prometheus, Grafana, ELK)

• Experience with multi-account AWS environments / Control Tower

• Familiarity with security tooling (Snyk, Trivy, etc.)

• Exposure to other cloud platforms (Azure, GCP)

• Experience working in regulated environments (e.g. healthcare, finance)

• AWS certifications (Associate, Professional, or Specialty)

Benefits Overview

• 25 Days Paid Time-off

• Birthday Leave

• Company Bonus Scheme

• Flexible Working

• Early Friday Finish (Monthly)

• Company Laptop and Peripherals

• Company Sabbatical Scheme

• Personalised Training & Development Plan

• Annual Wellness Allowance

• Company Events

• Wellbeing support

• Mental Health Champions

• Calm app subscription